Privacy Policy

1. Introduction

PIAZR PTY LTD, operating Trip Assistant ("we," "our," or "us"), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password
• Profile Information: Profile picture, preferences, travel history
• Trip Content: Itineraries, destinations, dates, notes, photos
• Payment Information: Processed by Paddle.com (we do not store credit card details)
• Communications: Support requests, feedback, survey responses

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent, click patterns
• Device Information: Browser type, operating system, device ID, IP address
• Location Data: Approximate location based on IP address (unless you grant precise location access)
• Cookies: See our Cookie Policy below

2.3 Information from Third Parties

• Authentication: Google OAuth data (if you sign in with Google)
• Payment Data: Transaction details from Paddle.com
• AI Services: We use OpenRouter and Anthropic Claude for AI features

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Generate personalized trip recommendations using AI
• Process payments and subscriptions
• Send service-related emails (confirmations, updates, security alerts)
• Respond to support requests and feedback
• Analyze usage patterns to improve features
• Detect and prevent fraud and abuse
• Comply with legal obligations
• Send promotional emails (you can opt out)

4. AI and Machine Learning

Trip Assistant uses AI models to generate travel recommendations. When you use AI features:

• Your trip prompts and preferences are sent to AI providers (OpenRouter, Anthropic)
• AI providers process data according to their own privacy policies
• We do not use your personal data to train AI models
• Generated content is stored in your account

5. Sharing Your Information

We share your information with:

5.1 Service Providers

• Paddle: Payment processing and subscription management
• OpenRouter/Anthropic: AI-powered trip generation
• Cloudflare R2: File storage for photos and documents
• Resend: Transactional emails
• Railway: Hosting infrastructure

5.2 Other Users

• Collaborators: Trip content shared with users you invite
• Marketplace: Trip templates you sell (your name is visible to buyers)

5.3 Legal Requirements

We may disclose your information to:

• Comply with legal obligations (subpoenas, court orders)
• Protect our rights and prevent fraud
• Respond to emergencies involving safety

5.4 Business Transfers

If Trip Assistant is acquired or merged, your information may be transferred to the new entity. You will be notified before your data is subject to a different privacy policy.

6. Data Security

We implement security measures including:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest for sensitive data
• Regular security audits
• Access controls and authentication
• Monitoring for suspicious activity

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your data:

• Account Data: Until you delete your account
• Trip Content: Until you delete it or your account is deleted
• Payment Records: 7 years (required by tax laws)
• Usage Logs: 90 days for analytics
• Support Tickets: 2 years

After deletion, some data may remain in backups for up to 90 days.

8. Your Privacy Rights

Depending on your location, you may have the right to:

8.1 All Users

• Access: Request a copy of your data
• Update: Correct inaccurate information
• Delete: Request deletion of your account
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from promotional emails

8.2 GDPR (EU Residents)

• Object to processing
• Restrict processing
• Data portability
• Withdraw consent
• Lodge a complaint with supervisory authority

8.3 CCPA (California Residents)

• Know what data is collected
• Know if data is sold or shared
• Opt-out of sale (we do not sell your data)
• Non-discrimination for exercising rights

To exercise these rights, email us at privacy@gouncover.com

9. Cookies and Tracking

We use cookies and similar technologies to:

• Essential Cookies: Required for authentication and security
• Analytics Cookies: Understand how you use the Service
• Preference Cookies: Remember your settings

You can control cookies through your browser settings. Disabling cookies may limit functionality.

10. Third-Party Links

The Service may contain links to third-party websites (hotels, airlines, tour operators). We are not responsible for their privacy practices. Please review their privacy policies.

11. Children's Privacy

The Service is not intended for users under 16 years old. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance.

14. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Email: privacy@gouncover.com
Support: support@gouncover.com
Website: gouncover.com

15. Data Protection Officer

If you are in the EU, you may contact our Data Protection Officer at:

Email: dpo@gouncover.com